FCA AI guidance: What lenders need to know about oversight, resilience and customer outcomes

The FCA’s AI guidance signals a critical shift for lenders in managing oversight, operational resilience, and customer outcomes amid increasing AI adoption. Middle-market credit professionals must understand these regulatory expectations to mitigate compliance risks and align AI-driven decision-making with robust governance frameworks. The guidance underscores the need for enhanced transparency and accountability in credit underwriting and monitoring processes, influencing how lenders deploy AI tools while safeguarding borrower interests and maintaining market integrity.