Survey finds many bank customers use gen AI, but don’t trust it

Why it matters

The survey on bank customers' use and distrust of generative AI reflects routine consumer sentiment research without immediate impact on credit markets or regulatory frameworks.

Sources

• ABA Banking Journal

  Survey finds many bank customers use gen AI, but don’t trust it

  Deloitte survey finds that while most bank customers use generative AI to research bank products, they hesitate to share personal info with the technology or trust its recommendations. The post Survey finds many bank customers use gen AI, but don’t trust it appeared first on ABA…