The operating model redesign opportunity of the century

Why it matters

This is an industry commentary on rising mortgage loan costs and a suggested operating model redesign, reflecting a notable but routine business challenge without immediate market or regulatory impact.

Sources

• HousingWire

  The operating model redesign opportunity of the century

  Industry cost per loan rose from $3,685 in 2009 to $11,094 in 2025 despite major tech spend, encouraging a task-based operating model